Medi24 advises and supports you 24/7 in your health journey thanks to CSS Telmed model.
Please contact Medi24 in the following situations:
- If you have symptoms, so we can assess your situation and advise you correctly.
- Before making an appointment with a doctor (family doctor or specialist), including in case of accidents (if covered).
- For all kinds of medical questions.
- To announce consultations that have already been carried out, especially in case of emergencies or accidents.
In the following cases, you can make an appointment directly, without calling Medi24 beforehand:
- Accidents or emergencies, especially in life-threatening situations.
- Gynaecological examinations and treatments, including pregnancy and childbirth.
- Ophthalmological examinations and treatments.
- Dental examinations and treatments.
- Radiological examinations such as X-rays, ultrasounds, mammograms, MRIs or CT scans.
- Treatments by health professionals (physiotherapy, occupational therapy, speech therapy, osteopathy, opticians, psychologists, acupuncture, nutritional counselling, home care, etc.).
- If the Symptom Checker in the Well app refers you directly to a general practitioner or specialist (the delegation voucher is automatically transmitted).
Please refer to the terms and conditions of your insurance.