Swiss telemedicine pioneer

Immediate telemedical advice around the clock – since 1999.

About us

Telemedical competence centre with Swiss medical practice status.

Medi24 is a telemedical competence center with the status of a Swiss doctor's office. An interdisciplinary team of over 150 specialists, including several doctors and carers, provides 24-hour telephone assistance for medical questions in all situations and circumstances. Services are offered in the following languages: Swiss German, German, French, Italian and English.

Our main activities are:

  • General medical advice
  • Instructions for self-care
  • Advice on serious medical conditions
  • Emergency and office phone lines for doctor and hospital networks

More than 4 million people have access to Medi24 through their healthcare carrier and doctor’s office networks. Since the service was launched in 1999, our healthcare specialists have conducted over 4.5 million medical advice consultations.

Medi24 is a member of the Allianz Partners Group, the world's leading provider of assistance services. The global network has its own emergency call centers, agents and partner organizations. This allows Medi24 to offer the most advanced and simplest form of medical assistance, at home and abroad.

Telemedical advice by phone

Around the clock – personal, emphatic and individual.

Telemedical advice helps with specific health conditions or for general healthcare questions in an easily understandable, independent and scientific manner. The caller is given a recommendation as to the degree of medical urgency so they can embark on the right course of treatment.

5,000 people a day use our health advice line for severe medical conditions or for information on health matters or finding a care provider.

Online Health Advice

Medical expertise on demand – direct and digital.

Medi24 also provides online consultations. Internet questions about symptoms and diseases, treatment and prevention are answered by our professional team of skilled health professionals.

Customers can ask questions using a contact form and, if necessary, upload photos of the affected parts of the body. A reply will be received on workdays within 48 hours. Requests as well as responses are transmitted in encrypted form and are protected against unauthorized access.

It can take some time to deal with your questions, so Medi24 cannot respond online to serious medical conditions or emergencies.

Quality Assurance

Swiss quality – certified and scientifically tested.

Permanent quality assurance at Medi24 is ensured through ongoing call analysis. Regular training of our employees ensures that consultations are based on the most up-to-date medical techniques and knowledge. Scientific studies are used to evaluate our service quality. The findings from these studies are transposed continuously into the Medi24 work routines.

Swiss Quality Certificate

Medi24 has been successful in eduQua certification since 2007.

Our staff

A strong team – helpful and competent.

Medi24 employs over 120 specialists. The services provided by the Medi24 telemedical consultation center are based on sound training, long years of professional experience, high social and communication skills as well as ongoing education and training.

Executive Board
Management Team


Portrait Lebrecht Gerber
Lebrecht Gerber
Chairman of the Management Board
Portrait Dr. Med. Regula Mettler
Dr. Med. Regula Mettler
Medical Director
Member of the Executive Board
Portrait Daniel Birrer
Daniel Birrer

Head of Products and Sales

Media Contact


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